Terms of sale

T&CS & GTCS

Preamble

The website operated under the Klassiq brand provides users with access to information about Klassiq, its products, collections, services, and online store, specializing in eyewear, sunglasses, optical frames, and related accessories.

Access to and use of the Klassiq website, including browsing, purchasing products, and using any services available through the website, are subject to the unconditional acceptance of these Terms and Conditions.

These Terms and Conditions are entered into between Klassiq, hereinafter referred to as “Klassiq”, “we”, “us”, or “our”, and any person accessing or purchasing through the website, hereinafter referred to as the “Customer”, “User”, or “you”.

1. Legal Notice and Scope

This website is operated by:

Klassiq
United Arab Emirates
Customer Service Email: hello@klassiqae.myshopify.com

These Terms and Conditions apply to all users of the website, including browsers, customers, vendors, merchants, and contributors of content.

By using the website or placing an order, you agree to be bound by these Terms and Conditions.

2. Acceptance of the General Conditions

These General Terms and Conditions of Sale are intended to inform customers of the terms under which Klassiq sells and delivers products and to define the rights and obligations of both Klassiq and the Customer.

By placing an order through the website, the Customer confirms that they have read, understood, and accepted these Terms and Conditions.

No order may be completed without acceptance of these terms.

Customers must be at least 18 years old or have the authorization of a parent or legal guardian where required by applicable law.

The Customer may save or print these Terms and Conditions using the standard features available through their browser or device.

These Terms apply specifically to purchases made through the Klassiq online store.

3. Modification of These Terms

Klassiq reserves the right to update, amend, or replace any part of these Terms and Conditions at any time.

Any updated version will be published on the website.

Customers are encouraged to review these Terms regularly.

Continued use of the website following the publication of changes constitutes acceptance of the updated Terms and Conditions.

4. Prices and Availability

4.1 Prices

Prices displayed on the Klassiq website are shown primarily in United Arab Emirates Dirhams (AED) or another currency depending on the Customer's selected country or region.

Prices may include applicable taxes where required.

Shipping charges, if applicable, will be displayed during checkout before the Customer completes payment.

Klassiq reserves the right to change prices at any time.

The applicable price is the price displayed at the time the order is placed.

Price changes will not affect orders that have already been confirmed.

In the event of an obvious pricing error, Klassiq reserves the right to cancel the affected order and issue a refund.

4.2 Product Availability

All products displayed on the website are subject to availability.

Product availability may change without prior notice.

If a product becomes unavailable after an order has been placed, Klassiq will inform the Customer as soon as reasonably possible.

Klassiq may offer:

- A replacement product;
- A revised delivery timeframe;
- Store credit;
- Or a full or partial refund.

Where a refund is applicable, it will normally be issued using the original payment method.

5. Orders

Customers may browse the website, select products, choose available options or variants, and add products to their shopping cart.

The standard ordering process may include:

1. Product selection.
2. Selection of available size, color, lens, frame, or other product options.
3. Addition of products to the shopping cart.
4. Review of the shopping cart.
5. Entry of Customer information.
6. Entry of shipping and delivery information.
7. Selection of a shipping method.
8. Selection of a payment method.
9. Review and confirmation of the order.
10. Completion of payment.
11. Receipt of an order confirmation.

An order is considered accepted only after Klassiq has issued an order confirmation.

Klassiq reserves the right to refuse, suspend, or cancel an order where necessary, including in cases involving:

- Failed or incomplete payment;
- Suspected fraudulent activity;
- Incorrect pricing;
- Incorrect product information;
- Product unavailability;
- Violation of these Terms;
- Technical errors affecting the order.

Where payment has already been received for a cancelled order, an appropriate refund will be issued.

6. Ownership and Risk

Products remain the property of Klassiq until full payment has been received.

Risk associated with the products passes to the Customer upon delivery, unless otherwise required by applicable law.

7. Customer Accounts

Where Klassiq allows Customers to create an account, account creation may be optional unless otherwise stated.

A Customer account may allow users to:

- View previous orders;
- Track current orders;
- Save addresses;
- Manage account information;
- Access other features provided by Klassiq.

Customers are responsible for providing accurate and complete information.

Customers are also responsible for maintaining the confidentiality of their account password and login details.

Klassiq will not be responsible for unauthorized access resulting from a Customer failing to keep their account details secure.

Klassiq reserves the right to suspend or terminate accounts that:

- Contain fraudulent information;
- Violate these Terms;
- Are used for unlawful purposes;
- Create security or operational risks.

8. Payment

Customers may pay using the payment methods made available during checkout.

Available payment methods may vary depending on the Customer's location.

Payment methods may include:

- Visa;
- Mastercard;
- American Express;
- Apple Pay;
- Other cards or digital payment methods displayed during checkout.

The Customer confirms that they are authorized to use the payment method submitted for the order.

8.1 Payment Security

Payments may be processed through Shopify Payments or other authorized third-party payment providers.

Klassiq does not normally store full credit or debit card information.

Payment information is processed using secure payment infrastructure provided by the relevant payment service provider.

Additional security verification may be required for certain transactions.

Klassiq reserves the right to cancel or delay an order where payment verification is unsuccessful.

9. Shipping and Delivery

Klassiq delivers to the destinations displayed and supported during checkout.

Available shipping destinations may include the United Arab Emirates and selected international destinations.

Delivery charges and estimated delivery times will be displayed at checkout where available.

Customers are responsible for providing accurate delivery information.

Klassiq will not be responsible for delays resulting from:

- Incorrect shipping addresses;
- Incomplete Customer information;
- Customs procedures;
- Courier delays;
- Weather conditions;
- Force majeure events;
- Other circumstances outside Klassiq's reasonable control.

9.1 Delivery Times

Estimated delivery times are provided for guidance only unless expressly guaranteed.

Orders may require additional processing time during:

- Product launches;
- Promotional periods;
- Holidays;
- High-demand periods;
- Custom or special orders.

International orders may also be subject to customs processing and import procedures.

9.2 Damaged Packages

Customers should inspect their package when it is delivered.

If a package is visibly damaged, the Customer should document the damage where possible and contact Klassiq Customer Service promptly.

Photographs of the package and product may be requested in order to investigate a claim.

9.3 Incorrect or Missing Products

If an order arrives with:

- An incorrect item;
- A missing item;
- A damaged item;
- Or another fulfillment error,

the Customer should contact Klassiq within a reasonable period after receiving the order.

Klassiq may request photographs or other information before providing a replacement or refund.

10. Returns, Exchanges and Refunds

10.1 Customer Service

Customer Service can be contacted through:

Email: hello@klassiqae.myshopify.com

Customer Service operating hours may be displayed on the Contact page or elsewhere on the website.

Klassiq aims to respond to Customer enquiries as soon as reasonably possible.

10.2 Returns

Customers may request a return in accordance with the Klassiq Returns and Refund Policy.

The applicable return period will be stated on the Returns Policy available on the website.

Unless otherwise stated, returned products must generally:

- Be unused;
- Be unworn;
- Be in their original condition;
- Include original packaging;
- Include accessories supplied with the product;
- Include proof of purchase.

Products showing signs of wear, damage, misuse, alteration, or improper handling may not be eligible for return.

10.3 Non-Returnable Products

Certain products may not be eligible for return where legally permitted.

These may include:

- Personalized products;
- Custom-made products;
- Prescription or specially configured lenses;
- Products altered according to Customer specifications;
- Gift cards;
- Products marked as final sale.

Any exclusions will be clearly communicated where applicable.

10.4 Refunds

Once a returned product has been received and inspected, Klassiq will notify the Customer regarding the status of the refund.

Approved refunds will generally be processed using the original payment method.

Processing times may vary depending on the Customer's bank or payment provider.

Shipping charges may be non-refundable unless required by applicable law or where the return results from an error by Klassiq.

11. Product Warranty

Klassiq aims to provide products that meet appropriate quality and manufacturing standards.

Where a product contains a manufacturing defect, Customers may contact Klassiq Customer Service.

Depending on the circumstances, Klassiq may provide:

- Repair;
- Replacement;
- Refund;
- Store credit.

Warranty coverage does not normally apply to damage resulting from:

- Normal wear and tear;
- Scratches caused through regular use;
- Accidental damage;
- Improper storage;
- Misuse;
- Unauthorized repairs or modifications;
- Exposure to inappropriate chemicals or extreme conditions.

Nothing in these Terms excludes any rights available to Customers under applicable consumer protection laws.

12. Communications by Email, SMS and WhatsApp

Customers may choose to receive communications from Klassiq by:

- Email;
- SMS;
- WhatsApp;
- Other available communication channels.

Transactional communications may include:

- Order confirmation;
- Payment confirmation;
- Shipping updates;
- Delivery updates;
- Return updates;
- Customer support messages.

These messages may be sent where necessary to process or manage an order.

Promotional communications may include:

- New collection announcements;
- Promotions;
- Product recommendations;
- Exclusive offers;
- Events;
- Early access;
- Brand news.

Marketing communications will be sent in accordance with applicable consent requirements.

Customers may unsubscribe at any time by:

- Using the unsubscribe option contained in marketing emails;
- Following the instructions contained in SMS messages;
- Managing WhatsApp communication settings;
- Contacting Klassiq Customer Service.

Klassiq does not sell Customer personal information to third parties for unrelated marketing purposes.

Information may be shared with authorized service providers where necessary to operate the website and provide services.

13. Liability

Klassiq takes reasonable measures to maintain the availability and security of its website.

However, Klassiq cannot guarantee that access to the website will always be uninterrupted or error-free.

Klassiq will not be responsible, to the extent permitted by applicable law, for interruptions caused by:

- Website maintenance;
- Technical failures;
- Hosting failures;
- Internet outages;
- Cyberattacks;
- Third-party systems;
- Force majeure;
- Other circumstances outside its reasonable control.

Customers are responsible for using the website in a lawful manner.

Unauthorized, abusive, fraudulent, or harmful use of the website is prohibited.

14. Website Content and Third-Party Services

The Klassiq website may contain services, software, maps, payment systems, social media integrations, or other features provided by third parties.

These services may operate under their own terms and privacy policies.

Klassiq takes reasonable care to ensure that product and website information is accurate.

However, minor errors, technical inaccuracies, or differences in product appearance may occasionally occur.

Colors displayed on screens may vary depending on:

- Device;
- Display settings;
- Lighting;
- Photography;
- Browser configuration.

Klassiq cannot guarantee that screen colors perfectly reproduce the physical appearance of products.

15. Links

15.1 Third-Party Links

The Klassiq website may contain links to third-party websites.

These links are provided for convenience or information.

Klassiq does not control third-party websites and is not responsible for their content, security, availability, or privacy practices.

Customers access third-party websites at their own discretion.

15.2 Links to the Klassiq Website

Third parties may not use Klassiq branding, trademarks, copyrighted content, or misleading links in a manner that suggests an unauthorized relationship or endorsement by Klassiq.

16. Website Information

Content available on the Klassiq website is provided for general commercial and informational purposes.

Klassiq reserves the right to:

- Update product descriptions;
- Modify website content;
- Correct errors;
- Remove products;
- Update prices;
- Change features;
- Update collections.

These changes may be made without prior notice.

17. Intellectual Property

17.1 Copyright

All content available on the Klassiq website may be protected by intellectual property rights.

This includes, without limitation:

- Product photography;
- Editorial photography;
- Videos;
- Text;
- Product descriptions;
- Graphics;
- Website design;
- Layout;
- Logos;
- Brand assets;
- Icons;
- Illustrations;
- Software;
- Source materials.

Unless otherwise stated, this content is owned by or licensed to Klassiq.

Users may not copy, reproduce, distribute, modify, publish, commercially exploit, scrape, or republish protected material without prior written permission.

17.2 Databases and Website Data

Users may not systematically extract, scrape, copy, reproduce, or create databases from Klassiq website content without prior authorization.

Automated scraping, crawling, or harvesting for unauthorized commercial purposes is prohibited.

17.3 Trademarks

The name Klassiq, its logo, branding, visual identity, and associated trademarks may not be used without prior written authorization.

Unauthorized use may result in enforcement action where permitted by law.

18. Protection of Personal Data

Klassiq processes personal information in accordance with its Privacy Policy and applicable data protection requirements.

Personal information may include:

- Name;
- Email address;
- Phone number;
- Billing address;
- Shipping address;
- Order information;
- Account information;
- Website usage information;
- Communication preferences.

Personal information may be processed for purposes including:

- Processing orders;
- Providing delivery;
- Customer service;
- Fraud prevention;
- Website operation;
- Analytics;
- Marketing where permitted;
- Legal and regulatory compliance.

Customers may have rights regarding their personal information depending on the laws applicable to them.

For more information, Customers should review:

- Klassiq Privacy Policy;
- Klassiq Cookie Policy.

Privacy enquiries may be sent to:

hello@klassiqae.myshopify.com

19. Cookies

The Klassiq website may use cookies and similar technologies to:

- Operate essential website functions;
- Remember Customer preferences;
- Maintain shopping carts;
- Analyze website performance;
- Improve user experience;
- Measure advertising;
- Provide personalized content where applicable.

Customers may manage their preferences through the Cookie Preference tool where available.

More information is available in the Klassiq Cookie Policy.

20. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the applicable laws of the United Arab Emirates, unless mandatory consumer protection laws require otherwise.

Any dispute arising from these Terms, use of the website, or purchase of Klassiq products should first be addressed through reasonable attempts to resolve the matter directly between the Customer and Klassiq.

If the dispute cannot be resolved amicably, it may be submitted to the competent courts of the United Arab Emirates, subject to applicable law.

21. Severability

If any provision of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or removed to the minimum extent necessary.

The remaining provisions shall continue in full force and effect.

Failure by Klassiq to enforce any provision of these Terms at any time does not constitute a waiver of its right to enforce that provision later.

22. Force Majeure

Klassiq will not be responsible for failure or delay in fulfilling its obligations where such failure results from circumstances outside its reasonable control.

These circumstances may include:

- Natural disasters;
- War;
- Civil unrest;
- Government restrictions;
- Transport disruption;
- Customs delays;
- Strikes;
- Pandemics;
- Power failures;
- Internet outages;
- Major technical failures.

Klassiq will use reasonable efforts to minimize disruption where possible.

23. Contact Information

For enquiries relating to orders, products, returns, these Terms and Conditions, or other Klassiq services, please contact:

Klassiq

Email: hello@klassiqae.myshopify.com

United Arab Emirates

Last updated: August 2026