Privacy

Privacy

Preamble

Klassiq is committed to protecting the privacy of its customers and users of its website and services.

This Privacy Policy explains how Klassiq collects, uses, stores, protects, and shares personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing communications, or otherwise use our services.

Klassiq aims to provide clear and transparent information about how your personal data is handled and the choices available to you.

This Privacy Policy covers:

- Our general commitments regarding personal data
- How and why we process personal data
- What types of personal data we collect
- Who may have access to personal data
- How long personal data may be retained
- Cookie management
- Your privacy rights
- How to contact us regarding privacy matters

Klassiq may update this Privacy Policy when necessary. Any significant changes may be communicated through the website or other appropriate channels.

1. General Commitments

Compliance with Data Protection Requirements

Klassiq processes personal information in accordance with applicable privacy and data protection requirements.

We aim to ensure that personal data is collected and processed fairly, lawfully, transparently, and only for legitimate business purposes.

Lawful Processing

Klassiq only processes personal information where there is an appropriate reason to do so.

Depending on the situation, processing may be necessary:

- To provide products or services you have requested
- To process and fulfill an order
- To comply with applicable legal obligations
- To protect Klassiq, its customers, or its systems
- For legitimate business interests
- Based on your consent where required

Data Minimization

Klassiq aims to collect only the information that is reasonably necessary for the relevant purpose.

Forms and checkout processes may require certain mandatory information in order to provide the requested service.

If required information is not provided, Klassiq may be unable to:

- Complete an order
- Deliver products
- Create or manage an account
- Respond to a request
- Process a return or refund
- Provide certain website features

Accuracy of Personal Data

Klassiq aims to maintain accurate and up-to-date information.

Customers are encouraged to update their personal information when necessary.

Where inaccurate information is identified, Klassiq may correct or delete it where appropriate.

Limitation of Data Retention

Klassiq retains personal data only for as long as reasonably necessary for the purposes for which it was collected.

Certain information may be retained for longer periods where necessary for:

- Accounting
- Tax requirements
- Legal compliance
- Fraud prevention
- Resolving disputes
- Enforcing agreements

When personal information is no longer reasonably required, it may be securely deleted, anonymized, or archived where legally appropriate.

Security of Your Data

Klassiq takes reasonable technical and organizational measures to protect personal data from:

- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction

Security measures may include:

- Restricted access
- Secure authentication
- Encryption where appropriate
- Secure hosting
- Firewalls
- Monitoring
- Backups
- Access controls
- Use of trusted service providers

No online system can be guaranteed to be completely secure, but Klassiq aims to maintain appropriate safeguards based on the nature of the information processed.

Sharing Your Data with Third Parties

Klassiq may share personal information with trusted third parties where necessary to operate the website, provide services, or fulfill orders.

These third parties may include:

- Shopify
- Payment providers
- Shipping and courier providers
- Analytics providers
- Marketing and advertising providers
- Customer service platforms
- Email service providers
- Fraud prevention providers
- IT and hosting providers

Third parties are expected to process information only as necessary to provide their services or comply with applicable legal requirements.

Klassiq may also disclose personal data where required by:

- Law
- Court order
- Government authority
- Regulatory requirement
- Protection of legal rights
- Prevention of fraud or security threats

International Data Transfers

Some of Klassiq's service providers may process information in countries outside the United Arab Emirates.

Where personal information is transferred internationally, Klassiq aims to use appropriate safeguards and reputable service providers.

The level of privacy protection may differ between countries depending on local laws.

Data Concerning Minors

Klassiq's website and services are not primarily directed at children.

Where personal information relating to minors is processed, Klassiq aims to do so only where appropriate and in accordance with applicable requirements.

Parents or legal guardians may contact Klassiq if they believe a minor has provided personal information without appropriate authorization.

2. How We Process Your Personal Data

Why Do We Collect Personal Data?

Klassiq may collect and process personal information for purposes including:

- Operating the Klassiq website
- Creating and managing customer accounts
- Processing orders
- Processing payments
- Delivering products
- Managing returns, exchanges, and refunds
- Providing customer service
- Responding to enquiries
- Preventing fraud and abuse
- Improving products and services
- Improving website performance
- Analyzing customer behavior
- Providing personalized website experiences
- Sending marketing communications where permitted
- Managing promotional campaigns
- Managing reviews and feedback
- Maintaining accounting and transaction records
- Handling complaints and disputes
- Complying with applicable legal obligations

What Personal Data Does Klassiq Process?

Depending on how you interact with Klassiq, we may collect information such as:

Identification and Contact Information

- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Country or region

Account Information

- Account login information
- Saved addresses
- Account preferences
- Order history

Order and Transaction Information

- Products purchased
- Order value
- Order number
- Shipping information
- Returns and refunds
- Transaction history

Payment Information

Payments are normally processed by authorized third-party payment providers.

Klassiq does not normally store full card details.

We may receive limited payment information such as:

- Payment status
- Payment method type
- Transaction reference
- Partial payment details where provided by the payment processor

Website and Usage Information

We may collect information such as:

- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Products viewed
- Website interactions
- Shopping cart activity
- Referring website
- Date and time of visits
- Cookie identifiers

Customer Service Information

This may include:

- Messages sent to Klassiq
- Support requests
- Complaint information
- Return requests
- Customer feedback
- Communications with our team

Marketing Information

Where applicable, this may include:

- Newsletter subscriptions
- Marketing preferences
- Promotion participation
- Advertising interactions
- Email engagement
- SMS or WhatsApp preferences

Information You Provide Through Forms

We may collect information provided through:

- Contact forms
- Newsletter forms
- Customer account forms
- Checkout
- Surveys
- Reviews
- Promotions
- Other website forms

Certain fields may be required in order to provide the requested service.

Who Has Access to Your Personal Data?

Personal information may be accessed by authorized Klassiq personnel where necessary to perform their roles.

This may include team members involved in:

- Order management
- Customer service
- Returns
- Ecommerce operations
- Marketing
- Accounting
- Website administration
- IT systems
- Security
- Business analysis

Access is limited where reasonably possible to people who require the information for legitimate business purposes.

Our Partners

Klassiq may share personal data with authorized service providers and business partners where necessary.

These may include providers involved in:

- Ecommerce platform services
- Payment processing
- Delivery and logistics
- Email communications
- SMS and WhatsApp communications
- Advertising
- Analytics
- Customer support
- Website hosting
- Fraud prevention

Marketing partners may receive information where permitted and where appropriate consent has been provided.

You may withdraw marketing consent or update your preferences at any time.

Shopify

The Klassiq online store is powered by Shopify.

Shopify may process personal information in connection with:

- Website hosting
- Shopping cart functionality
- Checkout
- Payments
- Customer accounts
- Order processing
- Security
- Fraud prevention
- Analytics

Shopify processes information in accordance with its own applicable privacy policies and contractual obligations.

How Long Does Klassiq Retain Personal Data?

Retention periods vary depending on the purpose of processing.

Examples may include:

Order Management

Purpose:
Order processing, delivery, returns, refunds, and customer service.

Retention:
For as long as reasonably necessary to manage the transaction and comply with applicable requirements.

Accounting and Financial Records

Purpose:
Accounting, tax, payment, and financial compliance.

Retention:
For the period required under applicable laws and accounting requirements.

Customer Service

Purpose:
Managing enquiries, complaints, returns, and support.

Retention:
For as long as reasonably necessary to resolve the matter and maintain appropriate records.

Marketing Communications

Purpose:
Email, SMS, WhatsApp, and promotional communications.

Retention:
Until consent is withdrawn, the customer unsubscribes, or the information is no longer reasonably required.

Website Analytics

Purpose:
Website performance, customer behavior, and business analysis.

Retention:
According to the applicable analytics provider settings and business requirements.

Fraud Prevention and Security

Purpose:
Preventing fraudulent activity and protecting Klassiq systems and customers.

Retention:
For as long as reasonably necessary for security and legal purposes.

Privacy Requests

Purpose:
Managing requests relating to personal information.

Retention:
For as long as reasonably necessary to document and respond to the request.

Legal Disputes

Purpose:
Managing claims, legal proceedings, and disputes.

Retention:
For as long as necessary to manage the relevant matter or comply with applicable legal requirements.

3. Cookie Policy

Klassiq uses cookies and similar technologies for purposes including:

- Essential website functionality
- Shopping cart functionality
- Checkout
- Security
- Analytics
- Website performance
- Customer preferences
- Marketing and advertising where permitted

You can find more information in the Klassiq Cookie Policy.

You may also be able to manage non-essential cookies using the Cookie Preference tool available on the website.

4. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include:

Right of Access

You may request information about the personal data Klassiq holds about you and how it is used.

Right to Rectification

You may request correction of personal data that is inaccurate or incomplete.

Right to Deletion

You may request deletion of personal data where appropriate.

Certain information may need to be retained where required for:

- Legal compliance
- Accounting
- Fraud prevention
- Security
- Resolving disputes
- Other legitimate purposes

Right to Object

In certain circumstances, you may object to specific uses of your personal data.

Right to Restrict Processing

You may request that certain processing of your personal data be restricted where applicable.

Right to Data Portability

Where applicable, you may request certain personal information in a commonly used and machine-readable format.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect processing that occurred before consent was withdrawn or processing based on another lawful basis.

Marketing Preferences

You may unsubscribe from marketing communications at any time.

You may:

- Click the unsubscribe link in marketing emails
- Follow unsubscribe instructions in SMS messages
- Adjust WhatsApp communication preferences
- Contact Klassiq directly

Cookie Preferences

You may manage cookie preferences through the Cookie Preference tool where available.

You may also manage cookies through your browser settings.

5. How to Exercise Your Privacy Rights

For questions about your personal information or to exercise an applicable privacy right, please contact:

Klassiq

Email:
hello@klassiqae.myshopify.com

United Arab Emirates

When making a privacy request, please clearly explain:

- The right you wish to exercise
- The information involved
- Any relevant account or order information

Klassiq may request reasonable information to verify your identity before processing certain privacy requests.

This helps protect customers against fraudulent or unauthorized requests.

Response Times

Klassiq aims to respond to valid privacy requests within a reasonable timeframe and in accordance with applicable legal requirements.

More complex requests may require additional time.

Identity Verification

For certain requests, Klassiq may request information necessary to confirm your identity.

Any identity verification information will be used only as reasonably necessary to process and protect the request.

Complaints

If you have concerns about how Klassiq handles your personal information, please contact us first at:

hello@klassiqae.myshopify.com

We will make reasonable efforts to investigate and address the concern.

You may also have the right to contact an appropriate privacy or data protection authority depending on your location and applicable law.

6. Automated Processing and Personalization

Klassiq and its authorized service providers may use automated technologies to:

- Analyze website activity
- Identify customer preferences
- Recommend products
- Measure advertising performance
- Prevent fraud
- Improve website functionality

Where required by applicable law, appropriate consent or safeguards will be used.

7. Advertising and Analytics

Klassiq may use analytics and advertising services to understand how the website is used and to improve marketing performance.

These services may use:

- Cookies
- Tracking pixels
- Device identifiers
- Similar technologies

Depending on your preferences and location, these technologies may be used to provide personalized advertising.

You can manage these technologies through the Cookie Preference tool where available.

8. Links to Third-Party Websites

The Klassiq website may contain links to external websites or services.

Klassiq is not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

9. Changes to This Privacy Policy

Klassiq may update this Privacy Policy periodically to reflect:

- Changes to our website
- Changes to our services
- New technologies
- New business practices
- Changes to legal requirements

The latest version will be published on the Klassiq website.

10. Contact Us

For privacy questions, concerns, or requests, contact:

Klassiq

Email:
hello@klassiqae.myshopify.com

United Arab Emirates

Last updated: August 2026