Frequently asked questions

For both in-store & online orders: Your Klassiq account is linked to the email address used at checkout.

Planning your first visit? You can sign up on our website now, or let our store team create your account for you when you pop in store. 

Please contact our Customer Care team via email with the following information: name, last name, phone number, store of purchase, day of purchase. We will do our best to retrieve the email associated with your Klassiq account.

This means that your parcel is currently in transit with the shipping carrier:

• EU countries: Colissimo (and then handed over to the local shipping carrier)
• Non-EU countries: FedEx
• USA: SpeedX or USPS

You should have received your tracking number via email. If not, please contact our Customer Care team via email.

To check your order status, simply log into your account using the email address provided for your purchase. You will find all the details under the “My Orders” tab.

For in-store delivery: You will receive an email as soon as your order is dispatched from our workshop in France, followed by an email and a text as soon as your order is ready for pick-up in store.

For home delivery: You will receive an email as soon as your order is dispatched from our workshop in France, followed by regular updates via email from our local shipping carrier. 

NB: some in-store orders first need to be shipped to the store for assembly, before being re-shipped to your home address.